Welcome to The Intelitech Group™, providing collection solutions

Market PERSPECTIVES

Are Your Collectors Expecting Payment Today? »

According to industry research, some of the biggest issues facing collection agencies include inconsistent training programs, high turnover among collectors, and high operational expenses associated with training. To automate and accelerate your collector training, The Intelitech Group™ offers CollectorTalk!, an easy-to-use computer based training tool...

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6 Ways To Create A Culture Of Learning In A Collection Agency »

"Many in the ARM put focus on training, especially for new employees. And this is very important. But creating a culture of learning in a collection agency can pay greater dividends for differentiating your company".

Many Organizations do not understand that training is only part of the learning process...

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Industry NEWS

Business Intelligence — »
Leveraging Outbound Dialing Strategies To Improve Collections

Often times we continuously change our dialing strategies in pursuit of improving our collection effectiveness. On the surface this seems like a simple, tactical approach; but in reality is a business strategy question only partially related to your dialer. The tactical exercises of setting dialer predictive level, getting just the right messageing scripts, or how to best use answering machine detection yield negligible results compared to examining your entire collection efforts as a whole, and integrating your dialer into your business strategy.

This whitepaper will explain proven approaches to making your dialer an extension of your business account strategy. Currently, call centers can both make calls and receive calls, and handle them in both attended and unattended modes. These two axes produce...

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